policies - privacy
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The information we learn from buyers helps us personalize and continually improve your shopping experience at giftboox. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and buyer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses giftboox. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience at giftboox if we cannot recognize you, we want you to be aware that these tools exist.
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from giftboox if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your opt in preferences in Your Account. Information from Other Sources: we might receive information about you from other sources and add it to our account information.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as personalized greetings and storage of items in your Shopping Basket between visits. If you do leave cookies turned on, be sure to Sign Off when you finish using a shared computer.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Third Party Service Providers
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from buyer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Third-party Advertisers and Other Links
Conditions of Use, Notices, and Revisions
Any personal information provided to or to be gathered by giftboox is controlled primarily by giftboox-
You agree that your personal data given to and collected by giftboox may be used and disclosed for the foregoing purposes, and to such persons as may be in accordance with this Privacy.
You can email us at: email@example.com at any time should you no longer wish to receive updates of giftboox activities and promotions. We will follow up once received your request. You may need to provide your personal data to our authorized employee for personal identity verification purpose. We will stop sending you our information updates within one month.
policies - copyright
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Copyright, Authors' Rights and Database Rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Visio Limited, its shop owners or its content suppliers and is protected by international copyright, authors_ rights and database right laws. The compilation of all content on this website is the exclusive property of giftboox and its shop owners. All software used on this website is the property of Visio Limited, our shop owners or our software suppliers and is protected by international copyright and authors rights laws. You may not systematically extract and/or re-utilize parts of the contents of the website without Visio Limited's express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without Visio Limited's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Visio Limited's express written consent. Visio Limited and its shop owners respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact Visio Limited immediately providing details of the infringement.
GIFTBOOX.COM, VISIO LIMITED, GIFTBOOX.COM LOGO, GIFTBOOX LOGO and other marks indicated on our website are trademarks or registered trademarks of Visio Limited in the Hong Kong SAR. Visio Limited's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Visio Limited. Visio Limited's trademarks and trade dress may not be used in connection with any product or service that is not Visio Limited's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Visio Limited. All other trademarks not owned by Visio Limited that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Visio Limited.
All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the giftboox shall remain at all times vested in Us or Our licensors. You are permitted to use this material or content only as expressly authorized in writing by us or our licensors. You will not, and you will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content. If you become aware of any such distribution or commercial exploitation, you agree to notify us immediately. You acknowledge that by posting materials on giftboox you grant to us and our licensors and assigns an irrevocable, perpetual, royalty free, worldwide license to use the materials both within giftboox and in any other manner. The license extends to copying, distributing, broadcasting, and otherwise transmitting, and adapting and editing the materials.
Please email to firstname.lastname@example.org
policies - refunds
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giftboox attempts to be as accurate as possible. However, giftboox does not warrant that product descriptions or other content of any giftboox service is accurate, complete, reliable, current, or error-free. If a product offered by giftboox itself is not as described, your sole remedy is fill in the "request refund" page and waiting our discretionand email feedback. If we accept your refund request, we will refund the amount to customer's credit card or PayPal account. The product may likely be required to return in unused condition. In case the product is sent from the place of buyer and there's any cost arised, like the shipping cost, then such costs for return will be paid by buyer. In some case, such as custom designed or personalized product, customer and shop owner may have special arrangement on “Return Policy” which will be stated upon individual cases.
All giftboox's bonuses (giftcooin or coupon) are valid as a one-time use only. The bonuses will be deducted when customer requests refund. We unfortunately cannot credit bonuses back to your account once they’ve been used.
giftboox does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.
- Items must be in new condition;
- Items must be returned with all original packaging and accessories;
- Shipping and handling charges for returning items are borne by the buyer, unless otherwise agreed in writing prior to returning the item;
- Use a traceable shipping method (UPS, Fedex, etc.) for all returned items and send us an email with the applicable references;
- Shipping and handling charges are not refundable. The buyer is responsible for all shipping charges and insurance on all return shipments.
- Personalized product and limited edition product are non-returnable and non-exchangeable.
- Refund will not be approved if the product has been withheld by the customs office of destination country.
- The returned item will be inspected for damage, missing parts, not in the original condition, or obvious signs of use for reasons not due to a giftboox error;
- After the inspection if the product is eligible for a refund, the funds will be deposited back to your PayPal account, and you will receive a confirmation of the refund via e-mail;
- Refunds are typically processed within 30 days of receiving the item back from you.
- If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in returning it to us;
- We will check all items returned as damaged, defective or incorrect. In the event we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you.
Please email to email@example.com
policies - for shop
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All payments on your giftboox bill are in HK Dollars. If you list in a currency other than HK Dollars, your item price will be converted to HK Dollars before the transaction fee is applied. Currency conversion is handled automatically by PayPal payment processing service.
Each product listing on giftboox costs $3 HKD per 3 months (approx. $0.38 USD/3 months) when the listing is published at first day. A listing will last for 3 months or until the item is sold. After 3 months if the item has not been sold, then the listing expires. Listing fees are added to your giftboox report page. Moreover, giftboox offers 15 free listing products for each shop.
You may easily renew expired, sold or active listings if you like. A renewed listing is given a new expiration date in 3 months from the renewal date. Renewal listing fees are added to your giftboox report page after a day of renewal date.
Each listing fee unit is for 1 product with 1 item price.
Listing fee is calculated based on “Number of Design Content per Product”.
Example1: a T-shirt with an image, which has size and colour options. All are the same image - it counts 1 listing fee no matter order quantity.
Take a “Plain T-shirt” as a Product example, which contains different sizes and fabric colours.
Listing fee will be calculated as “1” when the T-shirt is being published.
When the T-shirt is bearing a design (eg. a silkscreened graphics) and both the Plain T-shirt and the Silkscreened T-shirt are being published, the Listing fee will be calculated as “2”.
When a Poster is being published which contain 3 different sizes (eg. A3, A2 and A0), the Listing fee will be calculated as “1” since there is only 1 Design Content for this Product.
But if you want a T-shirt product have image options, listing fee will be count by number of images. You should list them separately.
The listing fee will deducted from your Alternate giftcooin Balance.
There are 2 types of Listing – Paid listing and Free listing. Transaction fee will be calculated differently in each listing type.
When you make a sale on giftboox, you will be charged a transaction fee of 5% of the list price* for the Paid listing product or 10% of the list price* for the Free listing product. This percentage does not include the shipping cost or tax. Transaction fees are added to your giftboox bill. Paypal service charge of each partner (giftboox and individual shop) will be paid by each partner with proportionally.
giftboox offers advertising opportunities to increase the visibility of your items and shop. Advertising fees vary by opportunity. Advertising fees will be clearly outlined before you commit to purchasing an advertisement. Advertising fees are added to your giftboox bill.
Once the buyer confirmed the acceptance of goods, shop owners can go to the "k report" page at their shop mode. A summary of “Your Sales”, “Alternate giftcooin Balance” and “Shop Owner Fee” will be recorded there.
Your Sales - Upon expiry of the 15 day after-sales-service period, giftboox will arrange to transfer the order balance (after deduction of transaction fee)
and the shipping cost to the shop’s PayPal account. Shop owners should encourage the buyer to confirm acceptance within 15 days to receive bonus
giftcoon(s). If the buyer takes no action, acceptance is taken for granted by the 15th day of the arrival. After-sales-service period always starts from
the acceptance date.
Alternate giftcooin Balance - This is the balance for all used giftcooin by customers in the completed orders. When the alternate giftcooin balance reaches HKD1,000 (approx. USD130), giftboox will transfer the amount (after deduction of the listing fee) to the shop’s PayPal account.
Shop Owner Fee - Listing fee will deducted in your alternate giftcooin balance. And transaction fee will deducted in your sales of each order.
PayPal service charge - There will be a service charge by PayPal to both parties (giftboox and individual shop) at each payment. Shop owners are to check their own PayPal account for details of the PayPal service charge. The same will not be recorder in the "k report" page.
All products are to be shipped directly from shop owner to the delivery address specified by the customer.
giftboox uses PayPal as payment method including all shipping cost.
The shipping cost will depend on the origin, destination and logistics of the package. If you add signature confirmation or insurance, those fees will be added to the total cost of the label at the point of purchase.
Please confirm the exact shipping cost before buyer pay the order, because you cannot change it after that.
Shop owner needs to complete the shipping details for each order, which include “Start Shipping” date, “Estimated Arrival Date”, “Tracking Number” (Type ‘None’ if there is no tracking number). Upon shipment, the shop owner should request receipt from the Carrier or the Post Office. This receipt MUST be uploaded at the "Shipping Receipt” in the "g orders" page after your product being shipped.
Shop owner is responsible for 100% of any refund on:
- without upload the image of shipping receipt, no valid or accurate tracking information
- does not arrive customer address at "estimated arrival date". e.g.: an order that is sent to the wrong address, delivery fails or carrier returns item to sender
- items arriving damaged
- an order that the merchant engaged in fraudulent activity
- an order does not match the description in web site. e.g.: size issue or sending incomplete product
- product is marked as counterfeit
Please email to firstname.lastname@example.org